Terms Of Services
Effective Date: 01/01/2025
Last Updated: 01/01/2026
1. Introduction
These Terms of Service (“Terms”) govern your use of the website and services provided by Douala Digital™ Agency(“Douala Digital™”, “we”, “our”, or “us”).
By accessing our website or engaging our services, you agree to be bound by these Terms. If you do not agree, you must not use our services.
2. Services Provided
Douala Digital™ Agency provides digital services including but not limited to:
Brand Design
Web Design & Web Development
E-commerce Development
Digital Marketing
Social Media Management
AI Automation Solutions
SEO Services
Consulting & Strategic Advisory
All services are subject to written agreement, proposal, or contract.
3. Client Responsibilities
By engaging our services, you agree to:
Provide accurate and complete information
Deliver required materials (content, logos, credentials, etc.) on time
Review and approve deliverables promptly
Maintain proper backups of your data
Use our services legally and ethically
Delays in communication or material submission may affect delivery timelines.
4. Payments and Fees
All project fees are outlined in official proposals or invoices.
A non-refundable deposit may be required before project commencement.
Final payment must be made before project handover or launch unless otherwise agreed in writing.
Late payments may result in service suspension or additional fees.
Failure to complete payment may result in revocation of usage rights to delivered materials.
5. Intellectual Property
5.1 Client Ownership
Upon full payment, the client receives ownership rights to final approved deliverables, unless otherwise specified in writing.
5.2 Agency Rights
Douala Digital™ retains the right to:
Display completed projects in its portfolio
Use project visuals for marketing and promotional purposes
Retain ownership of pre-existing tools, templates, frameworks, or proprietary systems
6. Revisions and Scope Changes
Projects include a defined number of revisions as stated in the proposal.
Any request outside the agreed scope may:
Require additional fees
Extend project timelines
Scope changes must be approved in writing.
7. Project Timelines
Delivery timelines are estimates based on:
Client responsiveness
Complexity of work
Technical requirements
We are not liable for delays caused by client inaction, third-party services, hosting providers, or force majeure events.
8. Third-Party Services
Projects may involve third-party platforms including but not limited to:
Hosting providers
Payment gateways
Marketing tools
Plugins and software
We are not responsible for downtime, pricing changes, policy updates, or technical failures of third-party providers.
9. Disclaimer of Warranties
All services are provided “as is” and “as available.”
We do not guarantee:
Specific revenue outcomes
Search engine rankings
Advertising performance
Business growth results
Digital performance depends on multiple external factors beyond our control.
10. Limitation of Liability
To the fullest extent permitted by law, Douala Digital™ shall not be liable for:
Indirect or consequential damages
Lost profits or business interruption
Data loss
Security breaches caused by third parties
Total liability shall not exceed the total amount paid by the client for the specific service.
11. Termination
We reserve the right to:
Suspend or terminate services for breach of contract
Refuse service for unlawful or unethical activities
Terminate projects due to non-payment
Clients may terminate projects in writing, but deposits are non-refundable.
12. Confidentiality
Both parties agree to keep confidential:
Business strategies
Login credentials
Proprietary materials
Client-sensitive data
This obligation continues after project completion.
13. Indemnification
You agree to indemnify and hold harmless Douala Digital™ Agency from claims, damages, or liabilities arising from:
Content you provide
Misuse of our services
Violation of applicable laws
14. Governing Law
These Terms shall be governed by the laws of the Republic of Cameroon unless otherwise agreed in writing.
Any disputes shall be resolved through negotiation or competent courts within Cameroon.
15. Modifications to Terms
We reserve the right to update these Terms at any time. Updates will be posted on this page with a revised effective date.
Continued use of our services constitutes acceptance of updated Terms.
16. Contact Information
If you have questions about this Privacy Policy or your data, contact us:
Douala Digital™ Agency
Douala, Cameroon
Email: info@doualadigital.com
Phone: +237 676716217
Website: https://doualadigital.com
