Privacy Policy
Effective Date: 01/01/2025
Last Updated: 01/01/2026
1. Introduction
Douala Digital™ Agency (“Douala Digital™”, “we”, “our”, or “us”) is committed to protecting your privacy and safeguarding your personal information.
This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website, interact with our services, or communicate with us.
By using our website or services, you agree to the practices described in this Privacy Policy.
2. Information We Collect
We may collect the following types of information:
2.1 Personal Information
Information you voluntarily provide, including:
Full name
Email address
Phone number
Company name
Billing information
Project details and service inquiries
2.2 Automatically Collected Information
When you visit our website, we may automatically collect:
IP address
Browser type
Device information
Pages visited
Date and time of visit
Referral source
This data helps us improve website performance and user experience.
2.3 Cookies and Tracking Technologies
We may use cookies and similar tracking technologies to:
Improve website functionality
Analyze traffic and usage patterns
Personalize content
Run advertising campaigns
You can disable cookies in your browser settings, though some website features may not function properly.
3. How We Use Your Information
We use collected information to:
Provide and manage our services
Respond to inquiries and customer support requests
Send proposals, invoices, and project updates
Improve website performance
Conduct marketing campaigns
Send newsletters (only if you opt-in)
Comply with legal obligations
We do not sell your personal data.
4. Legal Basis for Processing (Where Applicable)
Where required by applicable laws (such as GDPR), we process personal data based on:
Your consent
Performance of a contract
Legitimate business interests
Legal obligations
5. Data Sharing and Disclosure
We may share your information with:
Payment processors
Hosting providers
Email marketing platforms
CRM and automation tools
Legal authorities (if required by law)
All third-party providers are required to maintain appropriate data protection measures.
We do not sell, rent, or trade personal information.
6. Data Security
We implement reasonable administrative, technical, and physical safeguards to protect your information against unauthorized access, alteration, disclosure, or destruction.
However, no method of transmission over the Internet is 100% secure.
7. Data Retention
We retain personal information only as long as necessary to:
Fulfill service obligations
Comply with legal requirements
Resolve disputes
Enforce agreements
When data is no longer required, it is securely deleted or anonymized.
8. Your Rights
Depending on your jurisdiction, you may have the right to:
Access your personal data
Correct inaccurate data
Request deletion
Restrict processing
Withdraw consent
Request data portability
To exercise your rights, contact us at:
Email: info@doualadigital.com
9. International Data Transfers
As a digital agency serving clients globally, your information may be transferred and processed in countries outside your jurisdiction. We ensure appropriate safeguards are in place for such transfers.
10. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for their privacy practices. We encourage you to review their privacy policies.
11. Children’s Privacy
Our services are not directed toward individuals under the age of 18. We do not knowingly collect personal information from children.
If we become aware of such data collection, we will delete it promptly.
12. Changes to This Policy
We may update this Privacy Policy periodically. Updates will be posted on this page with a revised effective date.
Continued use of our website after updates constitutes acceptance of the revised policy.
13. Contact Information
If you have questions about this Privacy Policy or your data, contact us:
Douala Digital™ Agency
Douala, Cameroon
Email: info@doualadigital.com
Phone: +237 676716217
Website: https://doualadigital.com
